How to access care without a primary care provider
If you are without a primary care provider (family doctor or nurse practitioner) in Frontenac, Lennox and Addington, there are options available to help you access the care and services you need.
Whether it's through a team of health-care providers at Health Homes, walk-in clinics, or specialized outreach programs like the Portable Outreach Care Hub (PORCH), there are resources throughout the region ready to support you to achieve your best health.
Explore the services available below and find the care that’s right for you! Check out the FAQ after the list of services too.
DOWNLOAD the List of Service Providers.
Service Provider |
Services Offered |
Access MHAOnline Website: AccessMHA Hours: Available 24/7 |
AccessMHA makes it easier to find care for mental health, substance use and addictions. You’ll be paired with a trained professional who will connect you to services from a network of partner organizations. |
CDK Family Medicine and Walk-In ClinicTwo walk-in clinics Website: CDK Family Medicine Phone: 613-766-0318 Addresses:
Hours: Mon - Fri: 9 AM - 5 PM Sat and Sun: 10 AM - 2 PM for Princess St clinic only |
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Greater Napanee Health Home Access ClinicBy appointment (no walk-ins) Website: GNHH Access Clinic Phone: 613-354-8937 Address: Napanee Area Community Health Centre: 26 Dundas St W, Napanee Hours: Mon - Fri: 8 AM - 4 PM (closed daily 12 - 1 PM) |
Services for people without a primary care provider:
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Health811Online / Phone Website: Health811 Call: 811 (TTY: 1-866-797-0007) Hours: Available 24/7 |
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Indigenous Interprofessional Primary Care Team (IIPCT)Cultural services in-person Website: IIPCT Phone: 343-478-0196 Addresses: 45 Meadow Drive / 1145 York Rd / 14 York Rd. Tyendinaga Mohawk Territory |
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KFL&A Public HealthImmunization, dental hygiene clinics and sexual health Website: KFL&A Public Health Phone: 613-549-1232 Address: 221 Portsmouth Avenue, Kingston Hours: Sexual Health Quick Test Clinic: |
By appointment:
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Midtown Kingston Health HomeBy appointment (no walk-ins) Website: Midtown Kingston Health Home Phone: 613-542-6793 Address: 791 Princess St, Suite 201, Kingston Hours: Mon - Fri: 8:30 AM - 4:30 PM (closed daily 12 - 1 PM) |
Services for people without a primary care provider:
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PharmaciesSpeak to/visit your local pharmacist Website: Ontario Pharmacies Program Pharmacists are able to prescribe certain treatment options, including for some of the most common, medical ailments. Services may vary by location. Contact your local pharmacy to inquire about specific prescriptions and services that are available. An appointment may be required. |
Prescriptions to treat:
Programs for:
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Portable OutReach Care Hub (PORCH)Mobile outreach for individuals who may face barriers to accessing care, particularly those facing homelessness Website: PORCH Phone: 613-297-9835 - call to find out when and where PORCH will be. Sites (urban and rural locations):
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Sharbot Lake Family Health TeamEvening walk-in clinic Website: Sharbot Lake FHT Phone: 613-279-2100 Address: 1005 Medical Center Rd, Sharbot Lake Hours: Mon and Wed: 5 - 8 PM |
Call the clinic to determine if your issue is appropriate before going to the clinic.
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St. Lawrence College Tri-Campus Health ServicesBy appointment - call, walk in or use link below to book Website: SLC Health-Services Phone: 613-544-5400 ext. 5521 Address: 100 Portsmouth Ave., Room 01220, Kingston |
Services for SLC students on all 3 campuses (Kingston, Brockville, Cornwall):
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Street Health CentreWebsite: Street Health Centre Phone: 613-549-1440 Address: 115 Barrack Street, Kingston Hours: Mon - Fri: 9 AM - 4 PM (closed daily 12 - 1 PM); Sat and Sun: 9 AM - 1 PM Open 365 days a year Appointments preferred. Same-day appointments available for urgent care. |
Services for people who are unhoused or precariously housed, may have been incarcerated, may be affected by or at risk of acquiring Hepatitis C
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Student Wellness Services, Queen's UniversityWalk-in clinics daily, evening clinics require appointment booking Website: Queen's Student Wellness Phone: 613-533-2506 Address: Mitchell Hall, 69 Union St. (first floor) Queen’s University Hours: Mon - Fri: 9 AM - 4:30 PM (walk-in); Tue - Thur: 4:30 - 7:30 PM (pre-booked only) |
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Well Baby Care ClinicBy appointment (no walk-ins) Website: Well Baby Care Clinic Phone: 613-484-7732 Address: KFL&A Public Health, 221 Portsmouth Ave., Kingston Hours: Mon - Fri: 8:30 AM - 4:30 PM (closed 12 - 1 PM) |
Services for infants (newborn-18 months) without a primary care provider
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Frequently Asked Questions
What if I need a prescription but don’t have a primary care provider?
You can visit the CDK Family Medicine and Walk-In Clinic and Midtown Kingston Health Home, which offer services for non-emergency health needs, including prescription refills.
The Greater Napanee Health Home also offers an Access Clinic for people living in the Town of Greater Napanee without a primary care provider - services include providing prescription renewals.
Pharmacists at your local pharmacy are also able to prescribe certain medication to treat common ailments, including: acid reflux, acne, canker sores, cold sores, dermatitis, diaper rash, hay fever, hemorrhoids, impetigo, insect bites and hives, menstrual cramps, nausea and vomiting in pregnancy, oral thrush, parasitic worms, pink eye, sprains and strains, tick bites (post-exposure prophylaxis to prevent Lyme disease), urinary tract infections and yeast infections.
Where can I get help with mental health?
You can access mental health support through AccessMHA, which is available online 24/7. Additionally, CDK Family Medicine and Walk-In Clinic provides mental health care.
I need urgent care, but I don’t have a primary care provider. What should I do?
You can visit the CDK Family Medicine and Walk-In Clinic, which offers walk-in services for non-emergent acute health needs.
The Greater Napanee Health Home offers an access clinic for people without a primary care provider living in the Town of Greater Napanee to address urgent issues.
Where can I find services for my baby?
The Well Baby Care Clinic at KFL&A Public Health offers wellness checks, growth monitoring, immunizations, and milestone screenings for infants without a primary care provider.
What are my options for youth health services?
The Portable Outreach Care Hub (PORCH) provides various youth health services, for individuals who may face barriers to accessing care. Services through Youth Wellness Hub Ontario (YWHO) include primary care, sexual health care and counselling.
Students at Queen's University or St. Lawrence College can also access health services through their schools.
Can I access sexual health services without a primary care provider?
Yes, the Midtown Kingston Health Home and CDK Family Medicine and Walk-In Clinic both offer sexual health care services without requiring you to have a primary care provider.
Are there services for people who are unhoused or at risk of homelessness?
Yes, Street Health Centre provides care and services for individuals who are unhoused or precariously housed, may have been incarcerated, may be affected by or at risk of acquiring Hepatitis C (HCV), including primary care, substance use treatment, harm reduction, Rapid Access Addiction Medicine (RAAM), disease prevention, hepatitis C (HCV) testing/treatment and smoking cessation.
The Portable Outreach Care Hub (PORCH) also brings health care and community services to individuals facing barriers to accessing care, particularly those who may be unhoused. They provide testing and treatment, wound care, psychiatry, and youth health supports at various locations.
What if I need to see a specialist?
You can visit your nearest walk-in clinic or Health Home that offers care for people without a primary care provider, where they can assess your needs and provide referrals to specialists if necessary.
How do I get a primary care provider in FLA?
Those without a primary care provider are encouraged to register with Health Care Connect by calling 1-800-445-1822 or registering online. This provincial system helps connect you to a primary care provider.
Greenwood Medical Centre (East End Health Home) continues to roster individuals who reside in Kingston’s east end and do not currently have a primary care provider.
The Greater Napanee Health Home also continues to accept new people who reside within Greater Napanee and do not currently have a primary care provider.
You may also be eligible to attend a rostering event at a local Health Home or primary care clinic in the coming months. Visit flaoht.ca for news and updates.
How can I register with Health Care Connect?
You can register with Health Care Connect by calling 1-800-445-1822 or registering online. You will be added to a waitlist to be connected with a primary care provider in your area.