FAQs FLA OHT Portal

Language

Community Council

The Community Council is a vital part of the Frontenac, Lennox & Addington Ontario Health Team structure. The Community Council is founded on these five principles:

  1. People are partners in designing the system they access.
  2. Inclusion and equal access to health services for all.
  3. Perspectives from diverse community members are welcome.
  4. Open to working together in new ways, respecting each other's points of view.
  5. Members respect the confidentiality of information received, presented and discussed during meetings through any form of communication (email, text, telephone, social media, news media, video and sound recording).

Community Council Members

Community Council members have both an advisory role to FLA OHT leadership and a role engaging in early planning and co-design of our OHT work. Community Council members have an equal voice at the table! We count on these members to:

  • keep the experience of the patient at the forefront of all discussions
  • vet organizational expectation against patient experience

Attending monthly meetings, these members provide input and help guide the decisions of the FLA OHT. Members bring their experiences with access to the health-care system and to community supports within the Frontenac, Lennox and Addington region.

Interested in becoming a Community Council Member?

We would love to hear from you!
Patient, Family and Caregiver 

Declaration of Values

The FLA OHT endorses the Ontario Ministry of Health Declaration of Values, which was developed by the Ontario Minister’s Patient and Family Advisory Council.

Read their Declaration of Values in English or French.

Read their Frequently Asked Questions in English or French.

Four Pillars of Patient & Family-Centered Care

The Community Council incorporates these core concepts of the Institute for Patient- and Family-Centered Care:

  1. Dignity and Respect. Health care practitioners listen to and honor patient and family perspectives and choices. Patient and family knowledge, values, beliefs and cultural backgrounds are incorporated into the planning and delivery of care.
  2. Information Sharing. Health care practitioners communicate and share complete and unbiased information with patients and families in ways that are affirming and useful. Patients and families receive timely, complete and accurate information in order to effectively participate in care and decision-making.
  3. Participation. Patients and families are encouraged and supported in participating in care and decision-making at the level they choose.
  4. Collaboration. Patients, families, health care practitioners, and health care leaders collaborate in policy and program development, implementation, and evaluation; in facility design; in professional education; and in research; as well as in the delivery of care.