Your Voice Matters!
Community members include patients, clients, families, caregivers and citizens. The voices of community members provide a crucial contribution to the success of the Frontenac, Lennox & Addington Ontario Health Team (FLA OHT).
We would love to hear your voice!
Community members:
Great news for community members looking for a family doctor or nurse practitioner!
The Ontario government is investing $1.49 million to help more community members access primary care. The FLA OHT and primary care partners are collaborating to connect 3,500 people by April 2026.
- Read the FLA OHT News Release (Oct. 21, 2025)
- Read the FAQ on this initiative
Our engagement framework
Ontario Health Teams are mandated to engage people with lived and living experience in planning, designing and decision-making processes. THE GOAL: create a health and wellness system that reflects, responds to, and meets the diverse needs of the communities it serves.
The FLA OHT takes engagement & co-design seriously! Learn more:
- Download the FLA OHT Engagement Overview (Nov. 2025, 7 pages)
- News: Co-designing health-care delivery (Dec. 11, 2025)
- News: Co-design of Find Services tool (Aug. 5, 2025)
Two types of community member volunteers
Associate Community Members:
- Volunteer on an as-needed basis for engagement, sharing their lived experience, interests, skills and abilities.
- Have no commitment to attend monthly meetings.
- Contribute experience and knowledge through other opportunities.
- Participate through surveys, focus groups, etc.
- Attend Partnership Council's Town Hall meetings.
Community Council Members:
- Volunteer with a group for a two-year term, attending monthly meetings, and sharing their lived experience, interests, skills, and abilities.
- Play an advisory role to leadership, keeping patient experience at forefront of discussions and expectations.
- A role engaging in early planning and co-design of our OHT work, with an equal voice at the table.
Community Council Spotlights
Latré Lawson
December 4, 2025. The FLA OHT is pleased to introduce Latré Lawson, a new member of Community Council who brings experience in ensuring that diverse voices are heard and actively shape service design and delivery.
Lynn Brant
October 15, 2025. The FLA OHT is pleased to introduce Lynn Brant, a member of the Community Council. Lynn is a proud Mohawk woman who works as a nurse practitioner with a passion for indigenous healing.
Kerry Stewart
April 8, 2025. The FLA OHT is proud to feature Kerry Stewart, a dedicated member of the FLA OHT Community Council and Access to Primary Care Working Group. Kerry brings a unique perspective to our co-design work.
Gerhard Wendt
January 30, 2025. The FLA OHT is pleased to introduce Gerhard Wendt, a member of Community Council, who champions the representation of community voices in the digital design and delivery of local health care.
Arthur Ronald
December 6, 2024. The FLA OHT is pleased to introduce Arthur Ronald, a new new member of the Community Council. Arthur is a lifelong health and wellness advocate, who brings decades of experience in health care.
Michael Judd
October 11, 2024. The FLA OHT is pleased to introduce Michael Judd, a dynamic new member of Community Council. Michael brings decades of experience, commitment to advocacy and passion to his new role.
Helen Cooper
June 6, 2023. Helen Cooper lives in the city of Kingston. She spoke to us about her views on aging, programs and activities for seniors in the region and what motivated them to get involved with the FLA OHT.
Engaging Diverse Community Members
Indigenous Community
We are committed to engaging with Indigenous Peoples and community members in a good way, using Indigenous teachings and tools in our work, and building stronger partnerships.
Francophone Community
We are engaging the Francophone community with a commitment to remove linguistic barriers to care and build an accessible health and wellness system for all.
Equity-Deserving Community
We are working to make health care available to everyone in a way that strives to meet their needs, respect their cultural and linguistic preferences and eliminate barriers to care.
Journey mapping - understanding how people access care
What is journey mapping?
This visual engagement tool is used to better understand a person's experience navigating health care - it captures environmental and contextual factors of accessing care.
Study results: primary care access for those without a provider
We conducted a study on journey mapping of an unattached person’s access to primary care.
Study results: primary care access for those with a provider
We conducted a study on journey mapping of an attached person’s primary care visit.