Community Members

Who are community members?

Community members include patients, clients, families, caregivers and citizens. The voices of community members provide a crucial contribution to the success of the Frontenac, Lennox & Addington Ontario Health Team.

Community members

Community Input

The FLA OHT has been engaging community members and the Community Council to co-design a more equitable health and wellness system.

Your voice matters!

Would you like to become a volunteer with the FLA OHT?​

Journey Mapping

What is Journey Mapping

Journey mapping is a visual engagement tool used to better understand a person's experience. Journey mapping provides a holistic picture of an individual's experience by capturing the environmental and contextual factors across both single episodes and broader use of care. 

Benefits of journey mapping

  • Provide a common big picture of your experience, enabling health-care providers to identify areas for improvement and create a more person-centered health-care system.
  • Health-care providers can build empathy and compassion for the person's experience, leading to better outcomes and satisfaction.
  • Break down organizational silos, resulting in a more coordinated and efficient health-care system.
  • Bring focus on pain points and areas where people may experience frustration or dissatisfaction.
  • Enable health-care providers to streamline processes, reduce wait times, and ultimately improve patient outcomes.

Why use journey mapping in the FLA OHT?

The FLA OHT is co-designing the Health Home with both community members and health-care providers to create a more inclusive and person-centered health-care system. 

The purpose of our study was to capture the experience of a primary care visit to help inform how the community members' experience of primary care can be improved as the FLA OHT develops and implements the future Health Home model.

A great resource for caregivers!

The Ontario Caregiver Organization has great support for caregivers, resources for providers, tools for employers and more. Visit their website.