Journey Mapping
What is journey mapping?
This visual engagement tool is used to better understand a person's experience. Journey mapping captures the environmental and contextual factors experiences when accessing simple or complex health care. The learnings from this tool can streamline processes, reduce wait times, and ultimately improve patient outcomes.
Study results: primary care access for those without a provider
We conducted a study on journey mapping of an unattached person’s access to primary care. Journey mapping is a visual engagement tool that provides a holistic picture of a person’s experience of accessing primary care, in this case.
Study results: primary care access for those with a provider
We conducted a study on journey mapping of an attached person’s primary care visit. Journey mapping is a visual engagement tool that provides a holistic picture of a person’s experience of accessing primary care, in this case.