Rôle du conseil communautaire
Le conseil communautaire est un élément essentiel de la structure de l'équipe Santé Ontario de Frontenac, Lennox et Addington. En savoir plus sur la structure FLA OHT.
Les rôles des membres du conseil communautaire incluent :
- maintenir l'expérience du patient au premier plan de toutes les discussions examiner les attentes de l'organisation par rapport à l'expérience du patient Les membres du conseil communautaire ont à la fois un rôle consultatif auprès de la direction de l'OHT de la FLA et un rôle de participation à la planification précoce et à la co-conception de notre travail OHT.
Les membres du conseil communautaire ont une voix égale à la table ! Participant aux réunions mensuelles, ces membres apportent leur contribution et aident à orienter les décisions de la FLA OHT. Les membres apportent leurs expériences d'accès au système de soins de santé et aux soutiens communautaires dans la région de Frontenac, Lennox et Addington.
Community Input
The FLA OHT has been engaging community members and the Community Council to co-design a more equitable health and wellness system.
Your voice matters!
Would you like to become a volunteer with the FLA OHT?
Journey Mapping
What is Journey Mapping
Journey mapping is a visual engagement tool used to better understand a person's experience. Journey mapping provides a holistic picture of an individual's experience by capturing the environmental and contextual factors across both single episodes and broader use of care.
Benefits of journey mapping
- Provide a common big picture of your experience, enabling health-care providers to identify areas for improvement and create a more person-centered health-care system.
- Health-care providers can build empathy and compassion for the person's experience, leading to better outcomes and satisfaction.
- Break down organizational silos, resulting in a more coordinated and efficient health-care system.
- Bring focus on pain points and areas where people may experience frustration or dissatisfaction.
- Enable health-care providers to streamline processes, reduce wait times, and ultimately improve patient outcomes.
Why use journey mapping in the FLA OHT?
The FLA OHT is co-designing the Health Home with both community members and health-care providers to create a more inclusive and person-centered health-care system.
The purpose of our study was to capture the experience of a primary care visit to help inform how the community members' experience of primary care can be improved as the FLA OHT develops and implements the future Health Home model.
Journey Mapping Engagement
Volunteers Needed to Understand the Challenges Accessing Primary Care
Understanding and improving access to primary care
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