Journey Mapping
What is journey mapping?
This visual engagement tool is used to better understand a person's experience navigating health care - it captures environmental and contextual factors of accessing care.
Study results: primary care access for those without a provider
We conducted a study on journey mapping of an unattached person’s access to primary care.
Study results: primary care access for those with a provider
We conducted a study on journey mapping of an attached person’s primary care visit.