FAQs

Language

If you have a primary care provider, please check with them / your clinic to see if they are open.

If you do NOT have a primary care provider, or your primary care clinic is not open over the holidays, please see options below or refer to the information on walk-in and access clinics for care over the holidays.

Connect over phone call, text and video call. Hours vary. Fees may apply.

Health811

  • Connect with a registered nurse for free, secure, confidential high-quality care and avoid unnecessary visits to the emergency room
  • Available 24/7
  • Visit Health811 website for more information or call 811 (TTY 1-866-797-0007)

East Region Virtual Care Clinic

  • Provides virtual care appointments for patients across Ontario Health’s East Region.
  • The clinic primarily serves patients with or without a health card who do not have a family doctor or who have a health issue requiring immediate medical attention, without being life-threatening.
  • Regular hours: Open Monday – Friday 1 – 9 PM
  • Holiday hours: No closures; regular hours will apply over the holidays 
  • Consultations with nurse practitioners by phone or video conference, in French or English
  • Visit East Region Virtual Care Clinic website or call 1-888-684-1990 for more information

Good Doctors 

Tia Health

TELUS Health MyCare

Rocket Doctor 

  • Visit https://rocketdoctor.ca/ontario-appointment to book a live text chat or live video call appointment