Greater Napanee Health Home

 

Frequently Asked Questions

What is a Health Home and why are clinics like the GNHH attaching people within a specific geographic boundary?
The GNHH is collaboration between Kingston Community Health Centres (KCHC), the Family Doctors Group, the Town of Greater Napanee and the Lennox and Addington County General Hospital (LACGH).  

Health Homes are a new model of delivering primary care by a team of health-care professionals from which people can access care close to where they live. The model is being adopted by FLA OHT partners to provide convenient, accessible care within geographic boundaries, ensuring that health care is integrated into the community it serves.

As this new model expands throughout the FLA OHT region, Health Homes will be the front door to the health-care system, ensuring everyone in our community has access to a team of health-care professionals dedicated to supporting their best health and wellness.

As capacity allows, people will be attached to Health Homes based on the neighbourhood geographic region that each Health Home serves. Existing patients who are already rostered to a primary care practice will remain with that practice as it develops into a People-Centred Health Home.

Why am I being asked to attend a rostering event and register on Health Care Connect?
In the past, people have been rostered to primary care primarily through Health Care Connect. This provincial service has many advantages but has limits on how many people they can attach at any one time. The FLA OHT, in collaboration with primary care providers and other partners, is trying to accelerate the process of attaching people to primary care providers close to where they live so that we can move more quickly toward our goal of attaching every person in our community to a primary care provider close to their home. The GNHH will be attaching all residents of Greater Napanee through a combination of Health Care Connect and periodic rostering events. 

By holding periodic rostering events, while also rostering individuals registered on Health Care Connect, primary care clinics like GNHH can attach more people more quickly. As capacity allows, other Health Homes in the FLA OHT region will also hold similar rostering events to attach people more quickly. 

If you are not registered on Health Care Connect, register before you attend the rostering event. Register by phone at  1-800-445-1822 or online. A step-by-step guide on how to register, as well as answers to common questions about the process is on our Find a doctor page. 

Should I register with Health Care Connect? 
Yes, we encourage everyone without a primary care provider to register with Health Care Connect. This helps ensure that our region has accurate data on the number of people who don’t have a family doctor. This data is crucial for us to advocate for more resources and capacity to meet the needs of our community. For more information or to register with Health Care Connect, call 811 or 1-800-445-1822 or register online.  

I don’t live within the geographic area of the GNHH. When will Health Homes in other regions of Frontenac, Lennox and Addington be accepting new patients?
By working in geographic regions to provide care close to home, in team-based models that will attract new providers to this area, we are optimistic that every part of the counties of Frontenac, Lennox and Addington will have a People-Centred Health Home that cares for all individuals within the boundaries that it serves. In the past year, more than 6,000 individuals have been successfully attached to People-Centred Health Homes in our region. Stay tuned for more information about upcoming rostering events at other People-Centred Health Homes across our region.

I am attached to the GNHH but I don't have my first appointment for 6 months, what do I do if I need prescriptions refilled or I need to see a doctor?

The ACCESS CLINIC is for people who have already been rostered (attached) to the Greater Napanee Health Home (GNHH), but have not yet had their first appointment – “Meet and Greet” – with the new primary care provider (family doctor or nurse practitioner). This is NOT a walk-in clinic – people must have an appointment to be seen. The Access Clinic is located at the Napanee Area Community Health Centre, 26 Dundas St W, Napanee. 

Appointments can be made for:

• prescription renewals (not for controlled substances (people must bring to this appointment a printed copy of medication history from the pharmacy
• acute episodic or urgent (non life-threatening issues) issues, such as urinary tract infections (UTIs), ear infections or eye infections (pink eye), animal or insect bites, allergic reactions that are not life threatening, new rash

I don't have a valid OHIP card what do I do?

You can visit Service Ontario for information on how to get your health card, Ontario Photo Card, birth certificate, and other vital documents and services provided by the Government of Ontario.   

What are the locations and contact information of the Greater Napanee Health Home?
The Greater Napanee Health Home has multiple sites:

• Napanee Area Community Health Centre: 26 Dundas St W, Napanee ON K7R 1Z4 TEL: 613-354-8937
• Richmond Medical Centre: 307 Bridge St W, Lower Level, Napanee, ON K7R 2G3 TEL: 613-354-5361
• Lenadco Complex: 310 Bridge St W, Napanee ON K7R 0A4

• Suite CO1 Unit A (Thomas Street Clinic) TEL: 613-354-2858
• Suite CO1 Unit B (Dr. Kerr) TEL: 613-354-9648 
• Suite CO1 Unit B (Dr. McGregor) TEL: 613-354-7640
• Unit G1 (RFLA Allied Health Team) TEL: 613-354-3301 ext. 680
• Unit H1 (Bridge Family Health*) TEL: 613-354-8238
• Unit H5 (Napanee Family Physicians) TEL: 613-354-8245
• *Deseronto site of Bridge Family Health: 331 Dundas Street, Deseronto, ON K0K 1X0 TEL: 613-354-8238