FAQs Portail ESO FLA


You are invited to take part in a study if you:

  • Do not have a primary care provider - family doctor or nurse practitioner
  • Live in the Frontenac, Lennox & Addington region. 
  • Are at least 18 years old 

Study purpose

The purpose is to understand the experience of community members who do not have a family doctor or nurse practitioner as you try to access primary care through a tool called journey mapping. 

The study will be using a technique called 'journey mapping'. Journey mapping is a diagram or other visual representation of the process an individual goes through to accomplish a goal. This tool can be helpful in identifying barriers or process inefficiencies.


The Frontenac, Lennox & Addington Ontario Health Team (FLA OHT) is developing a Health Home that aims to attach everyone to a primary care provider with a team-based approach. An important step in this process is understanding what people without a primary care provider are currently experiencing when they need primary care. The results of this study could help the FLA OHT achieve their goal that all community members seeking primary care have a team to go to for such care. 

What can I expect if I take part?

If you would like to take part in the study, you will be asked to:

  • Complete a brief demographics survey online (about 10 minutes)
  • Based on your preference you will either:
    • have a one-on-one interview with the researcher (maximum 60 minutes) or 
    • participate in a focus group with 6-10 people (about 60 minutes)
  • The study will be conducted in English

You will receive a Kingston Downtown Dollars coupon of $20 in appreciation of your time.

Interested in taking part in the study?

Survey link
If you have questions, contact Dr. Anna Chavlovski at Anna.chavlovski@queensu.ca 



  • Anna Chavlovski, MD FRCPC, Family Physician at Loyalist Family Health Team; Member of FLA OHT Access to Primary Care Working Group
  • Monica LaBarge, PhD, MPH, MS, Assistant Professor and Researcher, Smith School of Business, Queen's University
This study has been reviewed for ethical compliance by the Queen’s University Health Sciences and Affiliated Teaching Hospitals Research Ethics Board.

      For more information

      Contact Dr. Anna Chavlovski at Anna.chavlovski@queensu.ca